Account & Data Deletion Request

Campus Credential LLP respects the privacy of its users and provides a process for requesting the deletion of personal information associated with the Campus Credentials mobile application and educational platforms.

This page explains how students and trainers can request account deletion, personal data deletion, or both.

To request deletion of your Campus Credentials account or personal data, please follow these steps:

Step 1: Send an email to:

contact@campuscredential.co.in

Step 2: Use the following email subject:

Campus Credentials – Account / Data Deletion Request

Step 3: Include the following information:

• Your registered name
• Registered email address or mobile number
• College or institution name (if applicable)
• Account type: Student or Trainer
• Whether you want your account deleted, your personal data deleted, or both

Step 4: Our support team will review your request and may contact you to verify account ownership.

Step 5: Once verified, we will process eligible deletion requests and notify you of the outcome.

You do not need to reinstall the application to submit a deletion request.

Depending on the type of request and applicable retention obligations, the following information may be eligible for deletion:

• Personal profile information
• Registered email address and phone number
• Account credentials and authentication information
• Application preferences
• Push notification registration tokens
• Associated application activity information
• Other personal information no longer required to provide services

When an account is deleted, we will also process associated personal data for deletion, except where retention is legally or otherwise legitimately required.

Certain educational and administrative records may need to be retained for legitimate institutional, contractual, regulatory, or legal purposes.

These may include:

• Academic examination results and assessment records
• Attendance records
• Course completion and certification information
• Institutional academic reports
• Financial or payment transaction records
• Security and audit records

Such information will be retained only where a valid retention requirement applies.

Retention periods: Academic and institutional records may be retained for the period required by the relevant educational institution. Financial, security, and other legally required records may be retained for the period required under applicable law.

After the applicable retention period ends, information will be deleted or anonymized in accordance with the relevant retention procedures.

Student and Trainer accounts may be created and managed by authorized educational institutions or Campus Credentials administrators.

An account deletion request may require coordination with the relevant institution where academic records or account access are managed on its behalf.

Once an account has been deleted, users may lose access to the Campus Credentials mobile application and associated services.

Campus Credentials will review and process verified deletion requests as soon as reasonably practicable, subject to applicable legal and institutional requirements.

Where information cannot be deleted immediately or must be retained, we will explain the reason and applicable retention requirements.

For account deletion, data deletion, or privacy-related requests, please contact:

Campus Credential LLP

Email: contact@campuscredential.co.in

Website: https://campuscredentials.com

Privacy Policy: https://campuscredentials.com/privacy-policy/